OKC.gov

OKC.gov is visited by thousands of people daily and connects our residents with trusted and information necessary to their daily lives. There are many ways to use our website and the native features to effectively engage people.

• Publishing information to connect with people and keeping them updated with up-to-date information.

• Maintaining an event calendar for engagement opportunities.

• Creating online forms and surveys.

• Reviewing analytic data to gather insights of what is needed and important to the community.

• Displaying contact information for easy communication.

• Document library for easy access to reports and studies.

• Ensuring website accessibility for people with disabilities.

• Offering language options to accommodate people who don’t speak English as a first language.

• Embedding videos, graphics and images.

Website features

  • Various webpage templates
  • Create webpages using different templates to fit the needs of content.
  • Friendly URLs
  • Website addresses that are easy to read, using clear and descriptive keywords.
  • Short URLs
  • Web addresses that provide concise links to web pages.
  • Surveys and forms
  • Basic survey tool that can be embedded into webpages.
  • Calendars
  • Calendar tool for topics and categories.
  • FAQs
  • Database feature to manage and embed FAQs on web pages.
  • Online polls
  • Polling feature for quick feedback on a webpage.
  • Document library
  • Ability to embed a single document or document folder.
  • RSS feeds
  • RSS feeds allow users to easily access and aggregate updated content.
  • Emergency or important notice banner
  • Ability to deploy a banner at the top of all web pages on site.
  • Photo albums
  • Easily display multiple images on web page.
  • News feed
  • Manage updates and display news articles using an integrated news feature.

Social media

Social media is a valuable tool to effectively engage residents because it provides a direct and interactive platform to reach a wide audience, foster two-way communication, share information in real-time and encourage active participation in community initiatives and decision-making processes.

Although it is an accessible platform for City staff to leverage, it is important not to rely solely on social media as the only engagement tool. Not all residents may have access to or be active on social media platforms.

Using multiple engagement tools is important because it includes more people, encourages different community members to participate, and provides a well-rounded approach. It also reduces the risks of relying too much on a single platform, which could have limitations.

Two of the advantages of using social media as an effective engagement tool are our commitment to fostering two-way communication and our numerous active accounts. This long-term dedication has created accountability, transparency and trust among our followers, enabling us to connect with diverse social media users and ensure broader outreach and engagement.

The City’s social media and platforms

  • Twitter
  • Threads
  • Facebook
  • Instagram
  • YouTube
  • NextDoor
  • BlueSky

Each year when our residents are surveyed, our water bill newsletters rank at the very top for how people get news about the City.

It is created by the Public Information Office once a month and inserted into printed water bills and linked online.

The newsletter is a valuable tool for getting information to homeowners but falls short of reaching most apartment owners and renters who might not be the account holder.

To transition to digital delivery, the City recreates the printed newsletter in an eNewsletter format.

Sections

  • Events
  • News
  • Parks events

Departments have the ability to purchase an insert that is included in the bill if space allows. There is a cost associated with printing and stuffing.

GovDelivery is an enterprise digital communication platform that we use to send information and updates to subscribers through email and SMS.

We can launch unlimited topics and users can subscribe using their email address or cell phone number. The link of the newsletter can also be shared on social media platforms.

A topic can be created to keep people informed about a new service or program. A subscription widget can also be added to a web page to encourage people to stay connected. The tool can also be used for internal communications to keep employees engaged.

OKC Connect is the City’s mobile app for iOS and Android devices. The primary purpose of the application is for people to submit non-emergency requests to the City.

We have used the app for other engagement efforts as well such as collecting location-based feedback for the general obligation bond and crowd-sourcing public art opportunities with the Planning Department.

It also allows us to create action buttons on the front page of the app. These buttons can link to web pages, emails address and phone numbers.

Custom QR codes

A QR code is a two-dimensional barcode that can be scanned with a smartphone or QR code reader to quickly access information, websites, or other digital content. The City primarily uses QR Generator Pro, but other free options exists to drive people to content.

The OKC Action Center serves as a direct line of communication between the City and residents.

People can call, email, text, OKC.gov or the OKC Connect app to report non-emergency issues. Action Center staff routes these requests to the appropriate City department or partner agencies for review and resolution.

The Action Center has also been used to collect resident input. The most recent example is participatory budgeting. To submit their ideas or priorities, they sent emails and texts to the Action Center. Staff routed these to the Finance Department.

Employee Communications provides information and recognition services so employees can be informed, understand expected performance, and feel valued by the organization.

Responsibilities

  • Creates and distributes employee newsletter.
  • Manages InsideOKC, the City's intranet site.
  • Manages private employee Facebook group.
  • Coordinates the employee of the month program.
  • Coordinates and administers the Heart of the City, the annual charitable giving campaign.
  • Coordinates employee town hall meetings.

The Print Shop’s print services provide document production, marketing and event materials, banners and decals, signage, forms, brochures and more in a timely and cost-effective manner to all City departments and offices. Print Shop staff also handles the City's mail services.

Printing Services

  • Copying and printing: full color or black only (up to 12”x18”)
  • Specialty 5th color printing for adding neon yellow, neon pink, silver, white and clear
  • Banners, posters, stickers, large format printing
  • NCR multi-part forms
  • Business cards
  • Letterhead

Finishing Options

  • Folding and inserting
  • Laminating (up to 12" wide)
  • Drilling: single hole to 3-Holes
  • Cutting from 2"x3" to 22"x24"
  • Comb or coil binding
  • Saddle stitched booklets